Yesterday was the first time that I had hands-on field experience since being employed as a Web STA. I worked alongside STA Emanuel Morris, who assisted Dr. Butler with a computer issue. Dr. Butler was having an issue installing the old 16.0 version of moodle to the new 17.0 version, moodle is simply a learning management system.

First, Emanuel had to shut-down her pc in order to reboot, so the pc would reset. Next, he had her log-on. She then had to click on the icon that she was experiencing the issue with in order to find out the source of the problem. Emanuel then used a method that is referred to as "trouble shooting", which is a systematic search for the source of a problem so the issue can be made operational again. Finally, Dr. Butler tried using the second link of the moodle site, which was successful and fully functional.

Being that I'm a Web STA, I usually only complete web related jobs.  If, you did not know...let me inform you that STA's play a major role here at the university. STA's help assist professor, students, and faculty members with pc or laptop related issues. They take and place work-orders, which are uploaded to a site called track-it that allows STA's to view work-orders that have been completed or are still in the work process.  Emanuel has taught me the process and procedure that is taken while working in the field as an STA.

Posted By: Chelsie Revis, Senior