Here are four suggestions to make sure you e-mail is not the one that gets skipped. Remember most users receive dozens of e-mails before lunch each day.

Key points should go in the subject line (be specific, add action step)

• People are more likely to open an e-mail if they know there is something they need to do
• Even if they do not open it, they'll still see the most important point
• For example; (Subject: Sign paperwork today in HR Office)

Use lists

• It might be easier for the reader if thoughts are broken down into bullet points
• Simple bullet points are best, as not all displays or phones will show fancy graphics

Example:

• Complete form A Section 1
• Distribute form A to employee
• File form A with HR

Use urgent flag sparingly

• If the label is used too often it quickly loses effect

Proofread

• Don't fill in the "To:" field until after your complete and have checked for errors; that way you won't accidently click send until you've finished and read over the message

Posted By: John Norris, Director of Information Technology